How do I get what I ordered?  

Did you select to have it “shipped” or “pick up”?  If you selected “shipped” your products will be shipped out within a week.  If you choose pick up this means you know me personally (family, friend, acquaintance, etc.) and we will be setting up a time and place together.

How long will it take to get what I ordered?

Packages will be shipped out no later then a week from being ordered. This does not include how long it takes to ship USPS.

Is this company legitimate, or did it make an outlandish offer it can’t really fulfill?

I am 100% legitimate and you did not make a mistake ordering from me.

What will be done with my contact information I give to your website?

If you signed up for our email list, loyalty rewards program, or ordered from me your information will go into my emailing list.  This means you will receive emails from me regarding sales and information, and you will also receive coupons and exclusive deals.

Who do I contact if I have a problem with my order?

You can contact me (Madison), through my email at madison@candlesbymadison.com, or by phone at 616-460-1652.

Did I get everything I was supposed to?

After you order you should have received an email with a list of what you ordered, you will also receive an order confirmation that comes with your order.  If you feel you didn’t get something you ordered refer to both your email and paper confirmation and then please call or email me with any questions or concerns.

Is it really worth the price?

Not only do I believe the products you purchased are worth the price, but so does my customers. All of my products are reasonably priced so everyone can purchase from me.  My products are made with 100% renewable soy wax, all of my packaging in recyclable, and no animal testing was done by me or my companies I purchase my supplies from.